The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.

OBJECTIVE:
Under general direction of the Young Adult Librarian, the Young Adult Services Assistant supports welcoming, safe, and engaging library service for teens by assisting with daily activity in Teen Central, helping patrons access library materials and information, supporting teen programs and the Summer Library Challenge, and building positive relationships that encourage lifelong library use. The position also supports efficient library operations by assisting at service desks, cooperating with staff, and performing other duties as assigned.

RELATIONSHIPS:
Reports to: Young Adult Librarian

Has regular work contact with City employees, community groups, library patrons, and the general public.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teen Services and Engagement

• Assists with daily activity in Teen Central, primarily during afternoon and evening hours when teens are in the library.
• Provides direct service to teens and other patrons, including checking out library materials, helping patrons locate information, and offering reading suggestions.
• Monitors activity in Teen Central to support general safety, appropriate behavior, and a welcoming environment.
• Builds positive relationships with teens to encourage library use, engagement, and lifelong connections to library services.
• Engages teens through in-room activities, games, conversations, and informal interactions that support a positive teen services environment.

• Assists with preparation and implementation of the Summer Library Challenge.
• Supports teen programs and other library programs by helping with setup, activities, execution, and cleanup as assigned.

• Assists at other service desks and with library activities as assigned to support daily operations.
• Performs specific tasks, projects, and duties as assigned.

• Maintains positive working relationships with staff, volunteers, the public, and especially teens.
• Cooperates as a team member with other library staff to support efficient library operations and high-quality public service.

• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and other job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster or the City Emergency Operations Center has been initiated.

The requirements listed below are necessary to perform the essential duties of the position.

• Graduation from high school or possession of an equivalent diploma is required.
• Access to personal or public transportation for job-related duties.

• Spanish-language speaking ability is preferred to support effective communication with Spanish-speaking patrons and families.
• An associate’s, bachelor’s, or master’s degree in a related field is preferred.

• Working knowledge of basic public library services, including checking out materials, helping patrons locate information, and providing general reading suggestions.
• Working knowledge of teen interests, activities, and informal engagement strategies that support a welcoming library environment.
• Working knowledge of library behavior expectations, safety guidelines, and appropriate procedures for responding to activity in a teen services area.
• General knowledge of customer service practices, especially when working with teens, families, staff, volunteers, and the general public.
• General knowledge of teen programming support, including program preparation, setup, activity assistance, cleanup, and basic evaluation.
• General knowledge of Summer Library Challenge activities, reading promotion, and youth engagement practices.

• Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
• Exceptional communication skills, both verbally and in writing, paired with a strong customer service background, and effective interpersonal skills.
• Collaboration skills to effectively work with others to achieve common goals through communication, teamwork, and problem-solving.
• Basic level of technical proficiency skills, including computer applications and software such as Microsoft Office and Adobe Acrobat.

• Ability to compose routine correspondence and routine reports in a clear, concise, logical, and effective manner, utilizing proper grammar, spelling, punctuation, sentence structure, and tone.
• Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.
• Ability to create positive teen engagement, including building respectful relationships, encouraging appropriate behavior, and creating an inclusive environment that supports lifelong library use.
• Ability to demonstrate strong teamwork, effective internal communication, and consistent cooperation to support efficient daily library operations.

• Has regular work contact with City employees, community groups, and the general public.
• Exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
• Fosters a welcoming, inclusive, and developmentally appropriate environment for teen patrons while consistently upholding professional standards and modeling positive library service behaviors and youth engagement practices.
• Strong ethics base built upon integrity, honesty, initiative, and respect; maintain strict confidentiality.
• Interact positively with a diverse group of individuals, and work effectively both as part of a team and independently.
• Embrace and actively promote an inclusive and equitable work environment.
• Conduct all business and working relationships in an accurate, fair, equitable and highly ethical manner.
• Work with the public in a fair and consistent manner, maintaining objectivity and excluding personal bias while performing job duties
• Reliable, timely, and proactive in the completion of duties, meeting deadlines and responding to inquiries.
• Work with others in a positive and supportive manner to solve problems, generate ideas, and accomplish division and City goals.

EQUIPMENT, INSTRUMENTS, AND MACHINES:
Machinery and equipment, including personal computer, printer, telephones, fax machine, copier, scanner, and other standardized or specialized office equipment.

WORKING CONDITIONS AND PHYSICAL FACTORS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in an office environment. An individual in this position is frequently involved in sedentary work, which requires sitting for the majority of the time. This position occasionally walks, stands, stoops, kneels, crouches, crawls, and exerts up to 25 pounds of force by lifting, carrying, pushing or pulling objects. The employee is frequently required to see/observe, talk/speak, and listen/hear; use their hands to finger, handle, feel, or operate objects and equipment; repetitive arm, wrist, hand, and eye movements are included. There is frequent twisting, reaching, wrist turning, and grasping. The employee may be required to climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hand-eye coordination is necessary to operate computers and various pieces of equipment. Employee is required to use cognitive ability to reason, analyze, and verbalize thoughts and ideas. Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes, and sounds associated with job-related objects, materials or tasks.

The employee may, on occasion, be exposed to outside weather conditions, including extreme heat and extreme cold. The employee may work near moving mechanical parts in precarious places; and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, toxic, or caustic chemicals, and vibration. The working conditions in the office environment are comfortable. The noise level in the office environment is generally quiet to moderately noisy.

A regular 20-hour work schedule is required for this position, typically Monday through Friday, with occasional Saturday hours.

For purposes of drug and alcohol testing, this position is not classified as safety sensitive.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position, or is responsive to the needs of the City of Janesville.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Janesville, Wisconsin, is an Equal Employment Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.